# Submitting a diagnostic report for an email delivery issue

Category: [Hosting](https://dev.cloudvip.com/en/faq/hosting.md)
Source page: [https://dev.cloudvip.com/en/faq/hosting/submitting-a-diagnostic-report-for-an-email-delivery-issue](https://dev.cloudvip.com/en/faq/hosting/submitting-a-diagnostic-report-for-an-email-delivery-issue)
Keywords: email

To submit an analysis report in the event of an email sending problem, please send us:

- The name and version of the email client used.

- The name of the SMTP server used.

- The sending email address

- The recipient email address

- The date, time, and time zone.